moharaz Privacy Policy

moharaz is an online entertainment and betting platform operating for users in Bangladesh. This privacy policy ("Policy") applies to the moharazbet.cam website and all associated services. This policy tells you what information we collect when you use our platform, open an account, make a deposit, or play games — and how that information is used.

We ask you to read this privacy policy carefully alongside our Terms and Conditions, as together they form the legal basis of the relationship between you and moharaz. By using our services, you are considered to have agreed to the terms set out in this policy.

moharaz collects various types of information, categorised below:

2.1 Registration and Identity Information

• Full name, date of birth, and gender
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or passport details (for account verification)

2.2 Financial and Transaction Information

• Deposit and withdrawal history
• Records of transactions made via bKash, Nagad, Rocket, or bank transfer
• Account balance and bonus usage information

2.3 Technical and Usage Information

• IP address, browser type, and operating system
• Session duration and list of pages visited
• Device ID — when using the mobile app
• Information collected from cookies and similar tracking technologies

2.4 Support Communication Information

• Live chat messages and email correspondence
• Content of complaints, requests, or feedback

moharaz uses your information only for specific and lawful purposes. Your information may be processed for the following:

3.1 Service Operation and Account Management

Your basic information is essential for completing account registration, login verification, and deposit and withdrawal processes. Financial information is processed to keep transactions secure via bKash, Nagad, Rocket, or bank transfer.

3.2 Identity Verification and Fraud Prevention

All users must verify their identity before activating an account. This prevents access by minors (under 21) and helps detect attempts to open multiple accounts under the same person's name. Detecting and preventing fraudulent transactions is also part of this.

3.3 Providing Customer Support

Resolving your issues via 24/7 live chat and email requires access to previous communication history. moharaz's customer support team works in both Bengali and English and uses relevant information to resolve each request quickly and accurately.

3.4 Ensuring Responsible Gaming

We monitor your gaming behaviour and, if any unusual pattern is detected, we identify it and notify you if necessary. Account data is required to manage features under our Responsible Gaming policy, such as self-exclusion, setting bet limits, or taking a temporary break.

3.5 Platform Improvement and Analytics

moharaz continuously improves its services by analysing which pages users visit most and where they encounter difficulties. This analysis uses aggregate statistics rather than personally identifiable information.

moharaz does not sell your personal information to third parties. However, information may be shared in certain circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing, identity verification, and managing technical infrastructure. These partners may only access information for their designated tasks and may not use it for any other purpose.

4.2 Legal Obligations

If disclosing information becomes necessary to comply with a court order, a lawful request from a government authority, or applicable law, moharaz is required to do so. In such cases, we provide only the information specifically required by law.

4.3 Fraud and Security Investigations

If serious irregularities such as account hacking, identity fraud, or money laundering are detected, information may be shared with the relevant authorities.

moharaz retains your information for as long as your account is active or as needed to provide services.

Even after an account is closed, financial transaction records and identity verification information are retained for a period determined by applicable legal standards. Once that period ends, the information is securely deleted or anonymised.

Customer support communication history and complaint-related records are kept for a defined period so they can be referenced in any future disputes.

moharaz maintains both technical and procedural security measures to protect your information.

6.1 Technical Security

• SSL (Secure Sockets Layer) encryption — all data transmitted between the website and server is encrypted
• Passwords stored using strong hashing algorithms — never in plain text
• Firewall and Intrusion Detection System (IDS) active at all times
• Sensitive database access restricted to limited staff on a permission-based basis

6.2 Procedural Security

• Regular staff training on handling customer data
• Periodic audits to identify security vulnerabilities
• Rapid response plan in the event of a data breach

moharazbet.cam uses various types of cookies that help improve your browsing experience and maintain the functionality of the platform.

7.1 Essential Cookies

Without these cookies, basic website functions — such as maintaining login sessions, managing a shopping cart, or running game sessions — are not possible. There is no option to reject these.

7.2 Analytics Cookies

These cookies are used to understand which pages are visited most or where users encounter difficulties. The information collected is aggregate and non-identifiable.

7.3 Cookie Controls

Cookies can be blocked or deleted from your browser settings. However, please note that disabling essential cookies may cause some services to not function correctly.

moharaz believes you should have control over your own information. You may exercise the following rights:

8.1 Right to Access

You have the right to know what information we hold about you. If you submit a request via live chat or email, we will provide a summary of your recorded information.

8.2 Right to Rectification

If any of your information is incorrect or outdated, you may request a correction. This can be done directly from your account settings or by contacting the support team.

8.3 Right to Erasure

If you request account closure, information not subject to legal obligations will be deleted within a defined period. Financial transaction records are required by law to be retained, so they may not be immediately deletable.

8.4 Right to Object to Processing

You may object to your information being used for marketing communications or for a specific purpose. If such an objection is raised, the relevant processing will be stopped, unless it is legally required.

To exercise any of these rights, please contact our customer support team. Answers to questions about data requests can be found in our FAQ section.

All services on moharaz are intended solely for individuals aged 21 or older. We do not knowingly collect information from anyone under 21.

If a minor has registered by mistake or by providing false information, the account will be closed immediately upon discovery and the associated information will be deleted. The identity verification process is the primary measure to prevent such occurrences.

moharaz reserves the right to review and update this privacy policy from time to time. If changes are made, the updated date on this page will be revised and, for significant changes, a notification will be sent to the registered email address.

Continued use of the platform after any changes will be taken as your consent to the updated policy. You are therefore advised to visit this page regularly.

If you have any questions, objections, or data requests regarding this privacy policy, please contact us through the channels below. Our support team is available at all times in both Bengali and English.

To learn more about us, visit our About Us page.