What is self-exclusion and how do I activate it?

Self-exclusion means voluntarily blocking your own access to gaming on your account for a set period or permanently. To activate it, contact our 24/7 live chat or email support@moharazbet.cam. For a temporary break, you can choose any period from 24 hours up to 30 days. Permanent self-exclusion cannot be reversed once activated.

Someone I know is gambling too much — what should I do?

Start by talking to them openly, without judgment. Encourage them to seek professional advice, and look after your own wellbeing too. You can also write to support@moharazbet.cam to inform moharaz about the situation — our team will assess it and take the necessary steps.

For ages 21 and above

moharaz's commitment to responsible gaming

Gaming is for enjoyment — moharaz believes every player has the right to participate safely and with awareness. Here you will find all the information and tools to stay in control.

21+ Age Limit Self-Exclusion 24/7 Support SSL Secured

Why responsibility matters

Online betting and casino games are a form of entertainment. But as with any form of entertainment, staying within limits is essential. moharaz believes that gaming is truly enjoyable only when it is done within a planned budget, with a clear head, and without worry about harm.

Reading our Terms and Conditions will show you that moharaz is purely an entertainment platform — it is not an alternative source of income. Every game result is random and there is no guarantee of winning. Only bet what you can afford to lose.

The minimum age to participate in online betting in Bangladesh is 21 years. Age verification is required when creating an account at moharaz. Opening an account or playing games by anyone under age is strictly prohibited. If anyone under 18 or 21 years of age is present in your household, please keep your device password-protected and locked.

For any questions or concerns about gaming, you can visit our FAQ section, or contact us directly via 24/7 live chat.

Set a budget

Decide in advance how much money you will spend on gaming each day or each week. If you reach that limit, take a break for the day.

Track your time

Playing for long stretches without a break reduces focus and judgment. Take regular breaks and set time limits in advance.

21+

Not for those under 21

All services at moharaz are for people aged 21 or older only. Age verification is mandatory when registering an account. If a minor is found to be participating, their account will be suspended immediately.

Tools to stay in control

moharaz wants to help you manage your own gaming experience. The tools below can be activated by contacting the support team directly via live chat.

Deposit limit

Set a maximum deposit amount on a daily, weekly or monthly basis. Lowering the limit takes effect immediately; raising it requires a waiting period of a few days.

Session time limit

Set a maximum duration for each login session. Once the set time is up, you will be logged out automatically.

Reality check

After a set interval, a reminder message appears on screen showing how long you have been playing and how much you have won or lost.

Opt out of bonuses

If you do not want to receive any promotional offers, you can request to stop receiving new bonuses. Just let us know via live chat.

Temporary break

If you want to step away from the platform for a while, take a cooling-off period of anywhere from 24 hours to 30 days.

Permanent self-exclusion

If you want your account closed for the long term, apply for permanent self-exclusion. Once activated it cannot be reversed — make this decision with full awareness.

To activate any of the tools above, contact moharaz via 24/7 live chat or email ([email protected]) — our team provides support in both Bengali and English.

Warning signs of problem gambling

Certain behaviours indicate that gaming has moved beyond entertainment. If you notice the signs below in yourself or someone you know, seek help right away.

Chasing losses with bigger bets

The tendency to place larger bets in order to recover lost money is a clear warning sign of a problem.

Hiding it from family and friends

Keeping your gaming habits or spending hidden from family indicates emotional stress.

Feeling unable to stop

Not being able to stop gaming even when you want to, or feeling restless and unsettled after stopping.

Using money set aside for essential expenses

Betting with money kept for essential costs such as rent, food or medical expenses.

Disruption to sleep and daily life

Staying up late to play for excessive periods, or being unable to concentrate on work or studies.

Seeing gambling as a source of income

Treating casino games or betting as a regular means of earning money — this can lead to harm.

Where to get support

If you or someone you know is in difficulty, it is better not to try to handle it alone. Seek help from the sources below.

moharaz live chat and email

Contact our 24/7 live chat at any time. You can also write to us at: [email protected] — support is available in both Bengali and English.

Family and trusted people

Talk openly with a close family member. They can help you understand the extent of the problem and take steps to address it.

Professional advice

Reach out to a mental health specialist or addiction specialist. Mental health services are available at government hospitals in Bangladesh.

moharaz's commitments

As noted on our About Us page, moharaz always prioritises user protection. As part of this commitment, the following steps are followed at all times.

Every user's age is verified at account registration.
Accounts are monitored regularly to detect underage gaming.
Self-exclusion and cooling-off requests are processed promptly.
A trained support team handles issues with care, 24 hours a day, 7 days a week.
Betting or casino games are not promoted as a financial solution.
SSL encryption and secure payment systems are used to protect player data. Our Privacy Policy explains this in detail.

Common questions and answers

You must be at least 21 years old to use any service at moharaz. Age is verified at registration, and any account found to belong to a minor is closed immediately.

Self-exclusion means voluntarily blocking your own access to gaming on your account for a set period or permanently. To activate it, contact our 24/7 live chat or email [email protected]. For a temporary break, you can choose any period from 24 hours up to 30 days. Permanent self-exclusion cannot be reversed once activated.

A request to lower your deposit limit takes effect immediately. A request to raise it takes a few days to process — this waiting period is intentional, so the decision is made with care.

Start by talking to them openly, without judgment. Encourage them to seek professional advice, and look after your own wellbeing too. You can also write to [email protected] to inform moharaz about the situation — our team will assess it and take the necessary steps.

No. Casino games and betting are a form of entertainment, not a source of income. Every game result is random and the possibility of loss is always present over the long term. Only bet money that, if lost, will not affect your daily life.

Yes. Your account balance remains safe even while a cooling-off period or self-exclusion is active. Once the break period ends, or before an account is closed under permanent self-exclusion, you are given the opportunity to withdraw any remaining balance.